Skip to content
Free worldwide standard shipping from $80 · 30-day returns
VEITCHI FLOORING LIMITED
Underfoot

Physical-goods returns

Return Policy

Most unused floor pieces may be returned in their original condition. Cut goods, used floor layers and opened cleaning liquids need different treatment for safety and resale integrity.

Last updated: 21 July 2026

Grip reduces risk; it does not remove it.

Use mats and grip products only on clean, dry, flat surfaces. Replace curled, shifted or damaged pieces. They do not replace professional accessibility or fall-prevention changes.

Check the exact floor finish first.

Rubber, PVC and adhesive backings can mark or discolour some finishes. Patch-test in a hidden area. Use only products marked suitable over underfloor heating, and check door clearance.

Return window

Request a return within 30 days of delivery. Active Floor Club and Floor Studio members have 60 days. Goods must be unused, clean, unmarked and complete with original packaging. Contact support@veitchifloorr.shop with the order email, item and reason before sending anything.

Items that cannot be returned

Cut runners, cut underlay, used grip tape, used or soiled floor goods, and opened cleaning liquids cannot be returned for change of mind. Hygiene or safety seals must remain intact where present. This does not remove rights for faulty, damaged or misdescribed goods.

Return condition by SKU

  • Absorbent Doormat Duo: standard unused, clean and complete return condition applies.
  • Hallway Runner 200cm: standard unused return applies only before any cutting or trimming.
  • Boot & Shoe Drip Tray Mat: standard unused, clean and complete return condition applies.
  • Heavy-Traffic Scraper Mat: standard unused, clean and complete return condition applies.
  • Pet Feeding Mat: standard unused, clean and complete return condition applies.
  • Washable Area Rug 120×170: standard unused, clean and complete return condition applies.
  • Low-Pile Bedroom Rug 80×150: standard unused, clean and complete return condition applies.
  • Kitchen Anti-Fatigue Mat: standard unused, clean and complete return condition applies.
  • Layering Jute-Look Rug 90×150: standard unused, clean and complete return condition applies.
  • Chair Floor Protector Mat: standard unused, clean and complete return condition applies.
  • Rug Anti-Slip Underlay 120×170: standard unused return applies only before any cutting or trimming.
  • Stair Tread Grip Set 15-Pack: standard unused, clean and complete return condition applies.
  • Non-Slip Grip Tape Roll: standard unused return applies only before any cutting or trimming.
  • Rug & Carpet Cleaning Kit: returnable only with every liquid unopened and all tools unused.
  • Floor Care Starter Set: returnable only with every liquid unopened and all tools unused.
  • Entryway Ready Kit: every included piece must be unused, complete and returned together.
  • Whole-Home Floor System: every included piece must be unused, complete and returned together.

Packing and return shipping

Roll rugs in the original direction without sharp folds, protect edges and include every component. We provide destination instructions after approval. Change-of-mind return shipping is normally paid by the customer; we cover reasonable return shipping for verified faults or dispatch errors.

Inspection and membership deliveries

We inspect returned goods for use, stains, odour, damage, missing parts and unauthorised cutting. A quarterly Floor Studio item already dispatched is not returnable for subscription cancellation, but ordinary fault rights still apply.

Compatibility-related returns

We accept eligible unused goods within the window, but cannot accept responsibility for floor marking or discolouration caused by ignoring product compatibility, underfloor-heating or patch-test guidance. Stop use immediately if a backing reacts with the floor.